AE & Staff Development

Realtor Boards, Associations, and Real estate support staff Rejoice! We’ve got sessions designed just for YOUR training. Get better, faster, and reinvigorated with one of these outstanding offerings.

The Online Disconnect: Building Impactful Relationships with Members in a Modern Landscape

Every facet of our society is gravitating toward more layers of interconnectivity. However, it appears the more avenues we have to interact, the less meaningful those encounters have become. The most important currency of any REALTOR® Association is the relationship with its members. The foundation of a thriving, active, and happy membership base remains steadfastly rooted in licensees who truly feel connected to their industry and their Association. Personal connection may change in form or function, but not in importance

Collaboration … the DNA of Innovation

It’s been said… “If you want something to change, GET UNCOMFORTABLE!” Healthy collaboration allows for just that. It’s the foundation of a POWER culture that encourages equal amounts of cooperation, creativity and conflict. If you’re ready to allow for brainstorming that challenges the status quo… where the only true rules of engagement are respect for other's time, talent and ideas… then join us for this enlightening session! 1-2 hours

Is Good Enough GOOD Enough?

This session will challenge you to raise the bar…once again! How can you be even more effective in an industry that demands relevance and connection in “real time”? Knowing yourself and the members you serve better than ever is a necessity. We’ll discuss “Next Level” Leadership strategies for building a collaborative team that is prepared to communicate the mission of your association and the real estate industry we represent with renewed passion! 60-90 mins

Intellectual Property Law for AEs Who Hate Lawsuits

Your members deserve and expect timely information in an exciting and engaging manner. Associations that provide this information need to be able to identify what materials are subject to intellectual property protection and how to properly use them without infringing on the rights of another. This course provides an introduction to Intellectual Property protection in the United States and AEs will leave with best practices to implement when designing and presenting information to their members. 60-90 minutes

There’s No Font For Sarcasm…Managing a Multi-Generational Workplace

Can u be #dooced 4 that tweet? LOL staff mtngs r so old skool. Different experiences shape the work ethics and motivation of employees in the workplace. This course examines how generational cohorts work together and against each other and aids every employee in developing a new approach to communicating and working effectively with others. Using the real life experience of an Association EO and former Association Legal Counsel to pepper the course with real life cases and humor, this course is the perfect mix of theory and practice. 60 mins

The Languages of Appreciation in the Workplace

To empower an organization, you must empower its people. Learn how to enhance your role as a relationship manager in your organization by demonstrating appreciation in ways that maximize the impact for each individual. The art of appreciation is the key to transforming any work culture from mediocrity and burnout to productivity and results. Discover how to implement this ‘people come first’ language of appreciation approach and watch your success soar! 60 mins

Listen – Learn –Lead … The Key to Successful Leadership

The most common mistake in attempting to lead, persuade, and/or influence another person is to do so when they are not receptive. Your efforts will either fall on deaf ears or be misconstrued. The challenge, therefore, is to first create a receptive environment, and that begins with … listening. 60-90 mins

Who’s Driving the Bus? 4 Keys to Successful Leadership

Who is driving your company or your office, you or your agents? What determines your year-end results, the agent’s goals or yours? Learn to look ahead and create your own destiny. Become the Rainmaker and gain respect from your agents.

Persuasive Leadership from the Inside Out

How can you define yourself as a leader? What makes others buy into your vision? The self-aware leader builds core values for their team from the inside out. Their authenticity draws passion and commitment from those around them to succeed. Find out how discovery can power design in this enlightening session.

Follow the Leader: How to Build, Lead, and Grow a Team by Focusing on Company Culture

The success of a team is the responsibility of the leader and leading and managing your team is easier than you think. There are three things you must bring to your office every day in order to make your team wildly successful. We will discuss the difference between a leader and a manager, learn how to properly hire, train, motivate, compensate, evaluate, and hold your team members accountable, and . . . when and how to fire. Your ability to effectively lead your team is not based on your personality or your charisma – it is based on 3 specific behaviors that you engage in. Whether you have 1 or 100 employees, effective leadership and management at all levels is a must for any company that wishes to succeed. 60-90 mins

5 Ways to Enhance Member Engagement Using SMV

In this session, you’ll evaluate the different social media and video platforms and determine the most effective techniques for communicating with members across all generations. We will discuss how to boost attendance at association activities, increase committee involvement and fill the seats for all educational events by using a simplified and streamlined strategy for success. 60 mins

So What Have You Done for Me Lately?

Many members take the association and its many activities for granted. Some, if not many, members are ignorant of the amount of services provided by an association. Many members think of the board as “only the MLS” and tend to see membership as a cost of doing business, not a benefit. In this workshop, we’ll discuss ways to both increase value to the members as well as communicate to the members the value added by an association.

Procuring Cause: Whose Commission Is It, Anyway?

Commission issues affect REALTOR® associations, as well as REALTORS®. When a dispute over a commission arises, the local AE or staff may need to convene an arbitration hearing panel. Guiding a hearing panel through an arbitration hearing is often a challenge for an association executive or professional standards administrator, particularly if there are few such hearings at their local association. This workshop is designed to assist the AE or Pro Standards Administrator to work confidently with arbitration panels for the benefit of the association’s members.

The Power of Synergy: How to Work with Volunteers

The AE sets the association culture, which should involve mutual respect and shared goals. Not all volunteers are on board with the association culture. Some volunteers become involved because of personal agendas, whether it is building a resume or trying to “fix the board.” The AE is also challenged with drawing members from various specialties into the association, as well as bringing in fresh faces and developing future leadership. Gain tips and techniques you need to interact with your diverse members while still accomplishing association goals.

Perception and Reality: Composing Your Leadership’s Perfect Year

Association Executives (and staff) can play a large role in the success of Association Leadership. Helping your leadership become an effective leader and enjoy a successful year can mean assisting them with developing their leadership skills, utilizing and constantly improving your emotional intelligence, and most of all, recognizing that there are many realities in your organization and that your perception — your reality — may not be the perception of all of the other players. In this session, attendees will test their own perception and compare it to others’, using music and visual arts, interactive discussion of how we perceive our environment, and how we apply our emotional intelligence to interact and relate to those with whom we work closely — from your leadership to your volunteer members, your staff to Association’s membership as a whole. 60 mins

What’s Your Story? Storytelling Marketing for Associations

Storytelling is an ancient art; it captivates us all, captures our imaginations, and when used effectively, can make you stand out from the crowd. Storytelling creates understanding and insight into your Association as a story for consumers and agents; it creates affinity, even with those not actively involved and engaged with the Association; and it provides your organization the vehicle for unique, compelling content. Whether you are promoting RPAC, events and education, or member services, the way you tell your Association’s story has the power to help you both recruit and retain your members, to prove and improve the value of membership. So what’s the story you’ll share? 60 mins

Give to Grow: Community Service and the Association

Creating bonds within communities create a strong bond between local organizations and non-profit, bolster the REALTOR® name and brand with the public, and create an stronger sense of credibility that the REALTORS® and the REALTOR® association truly are the voice of real estate in the community. Founder of “Trick or Treat for the Troops” and “Hot Dogs for Homeless Dogs” in her community, as well as a strong believer in giving back, Maura Neill will show you how you can involve your members and association leadership in creating charity events and relationships with non-profits as a way to stay in touch and foster a deeper connection and engagement with the public, how to choose reputable organizations to align with, and how to get the word out to the media about the good work you’re doing. 60 mins

Spin It: Public Relations for Associations

Public relations and media relations can be a huge asset to any association, large or small, but the expense of hiring a full-time PR professional can be prohibitive. It’s a little-known fact and a rarely-practiced strategy, but you can be your own public relations advocate in-house. Whether you are a local board or state association, there are a few simple steps you can take to connect with the press and be more visible to both the media and consumers. You don’t have to spend thousands to hire a public relations firm to have contacts in the press, and you don’t have to become a relentless self-promoter or a broken record. You just have to have the right tools in your arsenal and know how to use them. 60 mins

Agent Before Association: Revolutionizing the Nordstrom Way

The Nordstrom department store is legendary for exemplary customer service: from the earliest beginnings of Nordstrom, a sign hung that read, “If We Sell You Well, Tell Others. If Not, Tell Us.” Well known for putting customer over company, Nordstrom salespeople are empowered to always make it right for the customer. Nordstrom’s business philosophies easily translate into other industries and provide useful lessons for today’s Associations.. By viewing the agent as customer, Associations can rethink their missions and continue to prove – and improve – the value of Association membership. and help to revolutionize our industry. 60 mins

Creating Engaging Education for the Next Generation of REALTORS®

One of the biggest challenges facing associations is proving the value of membership, especially to the next generation of REALTORS®. Education, formerly a cornerstone of association services, has lost its luster. Topics that were once all the rage (social media, technology, video) no longer carry the buzz they once did, as they are second-nature to young professionals and new members. We’ll discuss how to use the resources at your disposal to abandon the status quo and revamp your educational offerings to engage the next generation in new and innovative ways, bringing the value of association membership to the forefront. 60 mins

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